Linsco are currently recruiting for a Customer Service Co-ordinator for a reputable client of ours located in the West Yorkshire area.
You will be needed to support our clients residents and ensure their needs are met in a timely and professional manner. Based at the head office, you will play a vital role in delivering excellent customer service and enhancing the overall resident experience.
Key Responsibilities:
- Respond to resident inquiries and requests via phone, email, or in-person, providing accurate and helpful information.
- Handle resident complaints or issues promptly and effectively, striving to achieve positive resolutions.
- Coordinate with various departments within the company, including maintenance, leasing, and finance, to address resident concerns and facilitate solutions.
- Maintain detailed records of resident interactions, including complaints, inquiries, and resolutions.
- Assist with the management of resident accounts, including rent payments, lease renewals, and maintenance requests.
- Conduct regular follow-ups with residents to ensure their satisfaction and gather feedback on our services.
- Assist with administrative tasks as needed, such as filing, data entry, and document preparation.
Key Requirements:
- Previous experience in a customer service role, preferably within the housing or real estate industry.
- Strong communication skills, both verbal and written, with a professional and courteous approach.
- Excellent problem-solving abilities and the ability to remain calm and composed under pressure.
- Proficiency in Microsoft Office Suite and customer relationship management (CRM) software.
- Ability to work collaboratively within a team environment and independently with minimal supervision.
- Empathy and understanding towards resident's needs and concerns.
If you are interested in this role, please apply with your CV.
Linsco is acting as an Employment Agency in relation to this vacancy.
