Linsco are looking for an Administrator to start work for a reputable client of ours. You will be working within the Customer Service team based at the Leicester Head Office. This is a key role within the business, supporting the day-to-day operations of our aftercare and snagging service.
Start date: ASAP
Key Responsibilities:
- Answer incoming calls and respond to customer queries in a professional and timely manner.
- Log and track customer service issues and snagging items accurately on internal systems.
- Liaise with site teams, subcontractors, and suppliers to organise works.
- Monitor and manage the snagging list, ensuring timely resolution of outstanding items.
- Respond to customer emails, providing clear and helpful updates or information.
- Maintain accurate records and files relating to customer issues and resolutions.
- Prepare regular reports for the Customer Service Directors, highlighting any recurring issues or trends.
- Support the wider customer care team with administrative tasks as required.
Skills & Experience Required:
- Previous administration experience in a fast-paced environment (experience in construction or housing sector advantageous).
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Confident using Microsoft Office (Word, Excel, Outlook).
- Ability to manage multiple priorities and meet deadlines.
If you are interested in this role, please apply with your CV. Due to the number of applications we receive, if you have not heard from us within 7 days then you have been unsuccessful.
Linsco is acting as an Employment Business in relation to this vacancy.
