Project Co-ordinator in Kent

MBR1/4456

Project Co-Ordinator

Kent

Rate Negotiable

Linsco are recruiting for a Project Coordinator in the Kent area.

The Role:

You will be working as part of of our cross functional team providing face to face, telephone and email support, administration and emergancy routine call handling/ scheduling service to internal/ external customers. You will be one of the first points of contact for our customers and suppliers and will be ensuring that the information if correct and ready to manage through to completion. You will be responsible for the proactive/ reactive co-ordination of service requirements whilst ensuring high levels of customer service.

Main Dutiees/ Accountability:

Respond to all internal/external customer calls and email enquiries and adhere to targets and objectives set
Take customer calls, obtain full details of the call complying with data protection checks where required, and making appropriate and relevant appointments in accordance with policy, practice and KPI tapROrgets.
Respond positively and manage efficiently all stakeholders/customers' needs/support.
To provide telephone and email assistance to internal / external customer query's
Monitor progress on orders, communicating with customers/stakeholders where required.
Monitor and track incoming emails, with a follow-on call where required
Effectively manage and plan client and surveyor appointments
Offer a one stop shop in dealing with Complaints from start to finish.
Out of Hours service for Responsive Team.
Communicate effectively with customers both internal/external to ensure policies, procedures and expectations are being adhered to and met.
Ability to work a range of shift types and be flexible to the needs of the service.
Respond politely and positively managing efficiently all customers' needs/support, monitor these requirements
To perform general administrative duties, such as:
o Undertaking basic word processing - this may include tables and graphs
o Ensuring your call reports are kept up to date.
o Maintain procedures for accurate record keeping updating our system at all times, coordinating and enforcing systems and policies
To ensure appropriate and effective communication links with other providers and services.
Liaise with other departments where necessary to ensure positive expected outcomes are obtained
To participate in the patient/professional feedback process, including complaints/ compliments/incidents
Control workload efficiently to include both internal and external customer satisfaction
Ensure effectiveness, productivity and overall efficiency in our service.
Monitor internal system to ensure that issues are resolved in a timely manner by the relevant person
Provide an efficient, courteous and professional approach to all customers.
Prioritise workload other reasonable management request
Any other reasonable management request.

Skills / Knowledge / Experience

Previous office/administrative experience with computer data entry
Understanding / experience with Microsoft packages - i.e. Outlook, Excel, Word
Experience working in a customer service environment providing telephone and email support (2 years' experience is desirable)
Ability to remain calm when under pressure from customers who may be distressed in order to deal with enquiries effectively
Ability to prioritise workload
Ability to listen carefully and record information accurately

Attributes

Confidentiality in handling sensitive data and able to work in line with GDPR regulations
Engage with commitment to provide an inclusive working environment for colleagues when undertaking all duties and aspects of the role.
A confident and adaptable communication style (verbal & written, including report writing)
A self-motivated conscientious approach but with the ability to work as a team at all levels
Effective organisation and planning skills with the ability to meet tight deadlines
An analytical approach

Applications:

If you feel you have the relevant experience for this role please apply or send your CV to molly.briggs@linsco.com

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Linsco are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

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