Back to Job Search

Customer Care Coordinator

  • Location: Birmingham
  • Salary: £23000 - £27000 per annum per year
  • Job Type:Permanent

Posted 10 months ago

  • Sector: Construction, Housing
  • Contact: Jojo Owusu
  • Contact Email: Jojo.owusu@linsco.com
  • Expiry Date: 29 June 2023
  • Job Ref: JOW1/BD2796_1685443992

Linsco have been tasked to recruit an experienced Customer Care Coordinator for a reputable one of the UK's leading private house builders who are committed to building high quality homes for all generations. As the Customer Care Coordinator, you will be responsible for ensuring home buyers receive the very best care following their home buying experience.

Other responsibilities will include, but not limiting to;

  • Managing all customer-related issues through to resolution, by direct communications with our internal and external Customers.
  • Along with coordinating the administration of the department to ensure it operates efficiently and effectively.
  • Fully adhere to the Company's standard Customer Care policies and procedures, ensuring that all issues raised by our customers are dealt with professionally, quickly and to their complete satisfaction
  • Ensure all contacts (calls, emails, online, Social Media) received are handled professionally and courteously, with all issues appropriately recorded in the Company's IT system
  • Liaise between Site Management teams, Customer Care Operatives and external Sub-contractors to ensure all remedial works are completed efficiently, in accordance with the NHBC Buildmark Warranty and in line with the company's stated SLA's.
  • Coordinate with colleagues to ensure the department provides continual telephone cover throughout the working day
  • Liaise with the Commercial/Buying departments to order materials in accordance with arrangements made for defect resolution and complete contra-charges where applicable

To be considered and successful for this opportunity, you must have but not limiting to;

  • Experience in a customer care or customer service role, ideally within the house building or construction industry or similar
  • Have extensive administration experience with excellent communication skills, both written and verbal
  • Customer Services skills and ability to build professional rapport
  • Flexibility and able to work shifts, weekends or as required by the business

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

Linsco are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

PLEASE READ the Privacy Policy in regards to personal details: http://www.linsco.com/special-pages/privacy-policy