JOW1/2041
Helpdesk Operative
Romford
Up to £22,000
Summary:
Linsco are currently recruiting for a Helpdesk Operative to be based out of our client's office in the Romford area. The Helpdesk Operative will have responsibility for answering a large amount of calls and emails from all contracts covered throughout the UK and logging tasks to the in-house CAFM System. There is a shift rota between the hours of 7am-5pm.
Key Responsibilities:
- Answering all inbound calls daily with speed
- Responding and logging all emails with speed
- Liaising with Contract Managers, Engineers and Subcontractors
- Logging of tasks on our CAFM system
- Raising purchase orders, and working through other admin tasks such as updates and job dockets
- Updating all stakeholders with kepy information
- Assigning all jobs to relevant Caretakers, Engineers and Subcontractors
- Ensuring all tasks are logged with accuracy and all updates are logged to CAFM
- PPM Administration - closing of tasks and uploading documentation to CAFM system
Key Skills & Experience:
- Customer Service experience is essential
- Previous administration experience required
- Ability to show empathy to all clients
- Can do attitude
- Ability to work under pressure
- Attention to detail and accuracy is paramount
- High accuracy
- Ability to work on own initiative
- Great understanding of Contracts
- Happy to undergo call assessments and various training
- Ability to multitask and manage workload
Applications
If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.
Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.
Linsco are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.
PLEASE READ the Privacy Policy in regards to personal details: http://www.linsco.com/special-pages/privacy-policy
