Vital Info

  • East Midlands, Northamptonshire
  • Permanent
  • £40000 - £45000 per annum + Car / Allowance
  • ASAP


Customer Service Manager


£45,000 + Car / Allowance

My Client is a National Housing Developer that is looking for an experienced Customer Service Manager to join there innovative team in Northampton


  • Ensure compliance at all times with Health & Safety procedures
  • Work with construction delivery teams prior to handover to become familiar with the project leading up to Practical Completion
  • Agree strategy with the customer concerning defects procedures, priorities and timescales and meet contractual obligations
  • Following notification from customer, assess defects raised and manage process to sub-contractors and suppliers within contracted timescales
  • Manage customer expectation with non-defect related issues
  • Monitor, track and report upon progress of outstanding defects
  • Ensure all rectification works are undertaken to the correct quality of workmanship and agree completion with customer
  • Maintain regular communication with customer and ensure that they are fully updated with works being undertaken
  • Prepare and issue formal notification letters to sub-contractors recording any failure to carry out and complete contractual obligations
  • Identify improvements and efficiencies to minimise repetitive defective work issues
  • Ensure contractual obligations are achieved by managing programme to achieve timely issue of maintenance certificate
  • Provide monthly progress reports to Senior Contracts Manager
  • Ensure full retention recovery is received, and any costs during the period are allocated to the Supply Chain or Partner responsible for the defect.
  • Track costs incurred vs Monies recovered.
  • Manage / Record / Allocate any latent defects for the full contractual period (6 or 12 years).
  • Provide feedback reports to D&B / Commercial / Operational teams on common defects / poor performance detail / poor supply chain performance.
  • Contribute to the Business unit's targets and objectives- as defined and agreed.


  • Technical Knowledge of Construction build processes and defects.
  • Ability to plan and manage multiple projects.
  • Good current level of H&S practices and legislation
  • Knowledge of Contracts and obligations there in.
  • Customer facing skills.
  • Ideally have a trade / degree qualification and held similar roles in the industry.


If you feel that you have the relevant experience to be successful in this position and would like to find out more, please apply online today attaching a copy of your current CV.

Due to the high level of applications we are receiving, if we have not been in contact within two working days then unfortunately your application has not been successful for short listing.

Linsco are an Equal Opportunities employer, acting in the capacity of an Employment Agent for this position. All applications will be dealt with in the strictest confidence.

Linsco is acting as an Employment Agency in relation to this vacancy.

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