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Customer Care Coordinator

Featured
  • Location: Hatfield
  • Salary: £25000 - £28000 per annum + Package per year
  • Job Type:Permanent

Posted about 2 years ago

  • Sector: Construction
  • Contact: Jojo Owusu
  • Contact Email: Jojo.owusu@linsco.com
  • Start Date: ASAP
  • Expiry Date: 23 February 2022
  • Job Ref: JOW1/20453_1643019285

JOW1/20453

Customer Care Coordinator

Hatfield

Up to £28,000 + Package

Summary:

Linsco are currently recruiting for a Customer Care Coordinator for a client of ours in the Hatfield area. The main purpose of the role is to provide an efficient and effective customer care service, liaising with customers, contractors, site and management teams whilst maintaining effective working relationships.

Key Responsibilities:

  • To liaise with all customers and sub-contractors to establish an excellent after sales/maintenance response to all complaints/queries
  • To be professional, courteous and punctual in all dealings with customers and our external partners
  • Ensure all remedial works are monitored and that all relevant work is completed to the required standard within the agreed timescales
  • Liaise with customers, suppliers, site managers and sub-contractors to ensure that all associated works are carried out at agreed times
  • Ensure all materials and labour required is available prior to starting works.
  • Work closely with the Customer Care Manager and Head of Quality to ensure continuation of work
  • Liaise with Site Managers, Contracts Managers and Project Directors prior to arranging any meetings with customers for the Customer Care Manager
  • Produce all relevant documentation relating to customer care accurately and in a timely manner
  • Responsible for updating reporting system/database in a timely and efficient manner to ensure accuracy of customer database
  • Maintain an efficient, effective filing system
  • Monitor and report to the Customer Care Manager the performance of the sub-contractors
  • Report any continually occurring problems encountered by the Customer Care Manager to ensure these can be rectified and the source of the problem identified
  • Effectively liaise with management, maintenance supervisor, sub-contractors and suppliers to ensure minimum response times to customer care issues
  • Attend end of defects inspections on behalf of the customer care team

Key Skills & Experience:

  • Experience of planning, organising and prioritising workload
  • Excellent verbal and written communication skills
  • Interpersonal skills and a professional attitude to work
  • Previous experience within the construction industry would be ideal

Applications

If you feel that you have the relevant experience to be successful in this position and would like to find out more please apply online today attaching a copy of your current CV.

Due to the vast amount of applications that we receive, it is not possible for us to contact all applicants; therefore only suitable candidates will be contacted. If you do not hear anything back within 7 days of submitting your application, you have unfortunately not been selected.

Linsco are an Equal Opportunities employer. All applications will be dealt with in the strictest confidence.

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